Member Group Insurance

The QWaLC Membership and Insurance Renewal 2024 – in your Inbox now!

The QWaLC Membership and Insurance Renewal email has been sent to your designated QWaLC member group contact email. Please check your Junk or Spam folders if you have not received the email.

This renewal process is completed via an online form. You must login to the website to complete the renewal.

The renewal form is at

The information you are asked to provide is essential to your group receiving ongoing insurance coverage and continuing your membership.

Your updated information also contributes to QWaLC telling the story about the impressive and practical contribution community landcare, coastcare, first nations, environmental, community gardens, wildlife and conservation groups, with more than 40,0000 members and volunteers, make to our land and sea scapes and the life of Queenslanders.

The due date for your responses will be the 23rd February 2024.

Details and instructions on how to complete your renewal are provided in the email.​

For Current Policies and Insurance Updates go to:

Types of insurance for your group to consider

Volunteer Workers Personal Accident Insurance (offered by QWaLC)

Personal Accident Cover for volunteers (which is similar to the State Government’s compulsory work cover for paid employees) covers volunteers for certain out-of-pocket expenses following accidental injury, disability or death while carrying out their work on behalf of the organisation.

Depending on the policy, this type of insurance should normally cover loss of income. It is important to remember that this cover is rarely included in Public Liability Insurance, and therefore a separate policy needs to be taken out with the insurance broker or underwriter. Personal Accident Insurance is usually reasonably priced and easy to obtain. It is important to be aware of any age limit or any activities that might be excluded from this insurance cover. There is usually an excess for non-Medicare medical expenses. These details are spelt out in the policy wording. Students or work-placements may not be included in this insurance policy. It is therefore important to check the policy before engaging students or work-placements.

Public Liability Insurance (offered by QWaLC)

This insurance covers the organisation’s legal liability to pay damages to a third party (e.g. member of the public or clients of the organisation) for personal injury or property damage accidentally caused by a member of the organisation including its volunteers.

A separate or extended cover can be taken out to include legal costs in relation to a claim being made against the organisation. Some insurance brokers will include Product Liability as an extension of their Public Liability Policy.

Directors & Officers Liability Insurance (offered by QWaLC)

This insurance is specifically designed to indemnify committee members and office bearers for loss, including legal costs where they have been proven to be negligent in the course of performing their role in the organisation.

It is important to be familiar and understand the wording of this policy particularly the extent of cover and specific exclusions under the policy.

Professional Indemnity Insurance (included)

Brokers and insurance companies can combine Professional Indemnity and Directors and Officers Liability Insurance into one policy. Professional Indemnity Insurance is expensive and may not be necessary for all organisations.

It is therefore important to seek professional advice before taking out this insurance cover. This cover can be designed to compensate organisations for loss incurred through a claim made against the organisation for breach of professional duty or advice arising from negligence, error, omission, defamation, loss of records or documents, dishonest acts, etc. by volunteers (including management committee members) and paid staff. It is important to be familiar with and understand the wording of this policy as it often has a number of inclusions and exclusions.

Motor Vehicle Comprehensive Insurance (not offered by QWaLC)

This insurance covers vehicles owned and driven by volunteers or paid staff for loss or damage to the vehicle or third party property.

It is important for your organisation to have a motor vehicle policy (in addition to insurance) if volunteers or paid staff are using their own motor vehicle or the organisation’s vehicle in the course of their work requirements. It is advisable for volunteers to inform their motor vehicle insurer, if they are using their own vehicle in the course of their voluntary work.

If you have agency vehicles, it is important to check whether your insurance policy has any age or license restrictions for paid or volunteer staff use. For example, some policies may exclude or have an excess for drivers under the age of 25 or who are on their Probationary license.

Property & Contents Insurance (not offered by QWaLC)

This insurance includes damage or theft to the organisation’s property or contents. It is similar to Household Contents Insurance. This does not usually cover a volunteer or paid staff member’s personal belongings unless explicitly negotiated.

Cyber Security (not offered by QWaLC)

This is a new and growing area of risk for all organisations, especially in relation to strengthened privacy and data protection responsibilities to organisations under the Notifiable Data Breaches amendment to The Privacy Act 1988, which commenced on 22 February 2018. The issue of cyber security becomes particularly important given the possibilities for remote and virtual volunteering.


If you need to report an incident please fill in the online QWaLC member group Accident Incident ReportClick on the button below.